Collaboration
The overriding development that will shape collaboration technologies is the emergence of collaboration systems that are offered as a service on the Internet (Software as a Service). There are many suppliers already offering such a capability and it provides a low cost, low risk introduction to the powers of collaborative techniques.
As more people work remotely – particularly from home – so collaboration tools will see rapid adoption. They allow remote workers to share in a manner that was only possible by being physically present.
No one should underestimate the power of collaboration systems to transform the efficiency with which people work and processes are executed.